Safety and reporting

If something on NETSTREAM looks wrong, you can report it, block the person, or keep 18+ streams out of your way. A person, never a machine, decides what happens next.

Report a channel#

1. Open the creator's channel page.
2. Press the flag button, Report. The Report content form opens.
3. Choose a reason: Spam, Harassment, Inappropriate, Copyright or Other.
4. Add details if you like, then press Submit report.

You need to be signed in. You'll see: "Report sent. We'll review it within 48 hours."

Report a private message#

In Messages, open Message options (the … next to their message) and choose Report. It is sent at once, and the message is kept for the review even if its sender deletes it.

What happens next#

• A person reviews every report, usually within 48 hours. Reports alone never switch anything off.
• The person you report is never told who reported them.
• You can report the same thing once while it waits. You can't report your own content.
• A creator sees any action taken on their content in Dashboard → Chat & safety → Reports about your content, and can press Appeal. A person reviews the appeal.

Block someone#

In a private chat, open Chat options (the … at the top) and choose Block: they can no longer message you. Your list is in Settings → Messages → Blocked people, with Unblock. There you can also set Who can send you message requests to Only supporters.

In a live chat#

The creator and their moderators keep order: Delete message, Time out 10 min, Ban from chat, slow mode, blocked words. A single live chat message can't be reported; if a chat turns abusive, report the channel. More in Chat.

18+ streams#

Creators mark a stream 18+ for strong language or mature themes. Sexual or nude content is never allowed, not even then. An 18+ stream stays covered until you press I'm 18+, show it. To keep them out of your feeds, turn off Show 18+ streams in Settings → Playback.

Suspensions#

Under the User Agreement, NETSTREAM can ban a person or freeze a wallet or a channel.

• A banned person or frozen wallet can't chat, send gifts, pay, claim rewards or go live, and sees: "Your account is suspended. If you think this is a mistake, write to business@netstream.app."
• A frozen channel can't go live, be watched live or be paid: "This channel is not available right now."

A refused payment is never charged.

Getting help#

Start with Help centre and Trust: money & data in the account menu. For the legal documents or your personal data, the Legal page gives an email address: business@netstream.app.