NETSTREAM APP INC – Privacy Policy

3.1 Information you provide to us

Account information

• Name, username/handle, email address, password, country
• Profile details (bio, profile picture, links, preferences)
• Your wallet address, which is your account on NETSTREAM

Identity and KYC information

• Full legal name, date of birth, address
• Copies of ID documents (passport, ID card, driving license)
• Tax information, where required
• Any other details we are required to collect to comply with KYC/AML regulations

Payment & billing information

• Payment method details (card info via payment processor, not stored directly by us)
• Transaction history: subscriptions, pay-per-view, View Passes, gifts, NFT mints and marketplace sales, Watch-to-Earn deposits and rewards, etc.
• Wallet addresses or on-chain identifiers, where applicable

Creator & channel content

• Streams, videos, thumbnails, titles, descriptions
• Recordings of your live streams, replays and clips (see 3.4)
• Bounty applications, proposals, communication with channel owners
• Metadata about your content (category, tags, schedules)

Customer support & communication

• Messages you send us via email, chat, forms or social channels
• Feedback, bug reports, survey responses

3.2 Information we collect automatically

When you use NETSTREAM, we automatically collect:

Usage data

• Pages viewed, features used, time spent, clicks and navigation paths
• Streams watched, channels visited, search queries

Device & technical data

• IP address, browser type and version, device type, operating system
• Language settings, time zone, approximate location (based on IP)
• Log files, error logs, performance metrics

Viewer counting

To count live viewers fairly, we keep a keyed, one-way hash of your network address while you watch. The address itself is not stored for this purpose, and the hash expires a few minutes after you stop watching.

Cookies & similar technologies

NETSTREAM sets only the cookies it needs to work:

• Sign-in cookie – keeps you signed in after you prove you own your wallet (expires after 7 days)
• Age-check cookie – remembers that you confirmed you are 18 or older (expires after 1 year)
• Maintenance cookie – lets our staff use the Platform during maintenance (staff only)

We do not use analytics or advertising cookies. Your browser's local storage also keeps some settings on your device only, such as your studio scenes and your Looks. You can control cookies and local storage via your browser settings, but blocking the sign-in or age-check cookie will stop the Platform from working as intended.

3.3 Information from third parties

We may receive information about you from:

Google sign-in

• If you sign in with Google, Google confirms your identity to a sign-in service operated by Mysten Labs (Enoki, using SUI zkLogin), which gives your Google account a SUI wallet address. We receive that wallet address; we do not keep your Google email address or name. When you sign in to our mobile app through a browser, your name, email address and profile picture may pass through our servers once to complete that sign-in and are deleted as soon as the app has received them.

Payment processors & on-ramp providers

• Confirmation of payments, chargebacks, fraud signals
• If you top up your wallet with a card (Alchemy Pay) or a bank transfer (Onramp.money), the provider processes your payment and any identity checks it requires; we receive only the status of the order and the amount sent to your wallet, never your card details

KYC/AML and identity verification providers

• Results of identity verification checks
• Sanctions/PEP screening results, where legally required

Marketing & referral partners

• Information about campaigns and referrals (e.g. who invited you, affiliate IDs)

We use this information to provide and secure the Services, and to comply with legal obligations.

3.4 Live streams, recordings and camera effects

• When you go live, your video and audio are sent to streaming servers operated by or for NETSTREAM (or to a third-party video provider) and delivered to your viewers.
• Your live streams are recorded so that they can be offered as replays and used to make clips (see section 8 for how long they are kept).
• Looks (camera effects) run entirely on your own device. Your camera picture is not sent to us for this purpose, and your chosen look is saved only in your browser.

4.1 To provide and operate the Services

• Create and manage your NETSTREAM account
• Allow you to use Creator Channels, live streaming, replays and clips, gifts and PK battles, Arena, Watch-to-Earn and the NFT marketplace
• Process payments, subscriptions, gifts, NFT purchases and sales, rewards and withdrawals
• Provide you with dashboards, analytics and transaction history
• Display your profile and content to other users, based on your settings

4.2 To secure and protect the platform

• Verify your identity and run KYC/AML checks where required by law
• Detect and prevent fraud, spam, abuse, unauthorized access and other harmful activities (including fake viewers and reward abuse)
• Enforce our User Agreement and other policies

4.3 To improve and develop NETSTREAM

• Analyze how users interact with our Services
• Diagnose performance issues and improve stability
• Test new features and user experiences
• Conduct internal analytics, statistics and reporting

4.4 To communicate with you

• Send transactional messages (account notices, security alerts, payment confirmations)
• Respond to your support requests and inquiries
• Send you information about updates, new features and campaigns (where permitted)
• Provide educational content about how to use NETSTREAM

You can manage your marketing communication preferences via settings or by using the unsubscribe link in emails.

4.5 To comply with legal obligations

• Satisfy KYC/AML requirements and other regulatory obligations
• Cooperate with law enforcement or regulators where legally required
• Maintain records required by tax, accounting and financial laws

6.1 Service providers (processors)

• Cloud hosting and infrastructure providers
• Live-streaming, video storage and delivery providers, including the servers that carry and record live streams
• Payment processors, billing providers and card/bank top-up providers
• KYC/AML and identity verification providers
• Sign-in providers (Google and Mysten Labs, for Google sign-in)
• Analytics and error tracking tools
• Email and communication platforms
• Customer support and ticketing systems

These third parties process data only on our instructions and under binding contracts.

6.2 Other users and the public

Depending on your settings and role:

• Your username, profile, channel name and content may be visible to other users or the public
• If you are a creator or channel owner, your profile may be featured, recommended or displayed in search results
• Your live streams, replays and clips are visible to the viewers who have access to them
• Certain on-chain actions (for example gifts, NFT purchases and sales, and Watch-to-Earn rewards) may be publicly visible via blockchain explorers

6.3 Affiliates & business partners

We may share limited information with:

• Our group companies and affiliates for internal business purposes
• Partners we work with for integrations, campaigns or co-branded experiences (subject to agreements and, where required, your consent)

6.4 Legal and compliance

We may disclose information when we believe it is necessary to:

• Comply with applicable laws, regulations or legal processes
• Respond to lawful requests from public authorities
• Protect the rights, property or safety of NETSTREAM, our users or others
• Detect and prevent fraud or security issues

6.5 Business transfers

If NETSTREAM is involved in a merger, acquisition, financing, asset sale, reorganization or bankruptcy, your information may be transferred as part of that transaction. We will take steps to ensure that the receiving party respects this Privacy Policy (or a policy with similar protections).

If you are in the EEA/UK (GDPR/UK GDPR):

• Right of access – to know if we process your data and to receive a copy
• Right to rectification – to correct inaccurate or incomplete data
• Right to erasure – to request deletion of your data in certain cases
• Right to restriction of processing – to request limited processing in certain cases
• Right to data portability – to receive your data in a structured, commonly used format
• Right to object – to object to processing based on legitimate interests or direct marketing
• Right to withdraw consent – where processing is based on your consent

To exercise these rights, contact us at business@netstream.app

You also have the right to lodge a complaint with your local data protection authority.

Other regions

Users in other jurisdictions may have similar rights under local law. We will honor these rights where required. Please contact us if you have a request regarding your personal data.